Connect
Create psychological safety and understand the person before diagnosing performance.
Build competence.
Keep the person.
Choose the support stream that reflects your trainee experience. Both routes include practical workplace skills; each has its own pressure points.
Support students
without losing yourself.
The CONFIDENCE model turns care into a repeatable support process.
Open
Invite an honest conversation about effort, understanding, exam technique and circumstances.
Name
Name the difficulty and normalise challenge without lowering professional standards.
Frame
Challenge limiting beliefs and frame the difficulty as a problem that can be investigated.
Investigate
Use scripts, habits, results and conversation to identify the true root cause.
Design
Build personalised support: explanations, planning, practice, consultation or referral.
Examine
Review whether the intervention is changing understanding or performance.
Nurture
Reinforce progress through consistent contact, accountability and encouragement.
Connect onward
Recognise the boundary of academic support and connect the trainee to professional help.
Empower
Transfer responsibility until the person can work independently and mentor others.
Document clearly.
Keep ownership.
Polish your own evidence only where your firm’s AI policy permits it.
2 FREE POLISHES
Polish my evidenceLOR Evidence Polisher
Improve grammar, structure and professional tone while keeping every fact and reflection under your control.
From the grid
to work ready for review.
The same practical course supports academic, TIPP and TOPP trainees.
Excel confidence
Workbooks, cells, sheets and clean data entry
Move faster
Navigation, selection, shortcuts and editing
Core formulas
SUM, AVERAGE, MIN, MAX and references
Accountant essentials
IF, SUMIF, COUNTIF and XLOOKUP
Clean and analyse
Tables, sorting, filtering and formatting
Trainee simulation
Reconcile a ledger and prepare a schedule for review
Open any lesson to learn, practise and complete a quick knowledge check. Your progress is saved on this device.
Become the support you once needed.
Academic, TIPP and TOPP trainees can volunteer to guide a learner or accounting student.